Job Description

Russell Tobin's client, an American health insurance company, is hiring Sales Support/Customer Service Reps at Roanoke, VA (Hybrid)

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Employment Type: Contract/Hyrbid

Location: Roanoke, VA 24019 (Hybrid)

Duration: 3+ months with possible extension or conversion

Pay range: $19.50/hr - $20/hr

Training Schedule: Roanoke, VA: 10:00 AM – 6:30 PM EST (Training will be onsite)

Post-Training Schedule: Roanoke, VA: 7:00 AM – 9:00 PM CST Monday – Friday, hybrid in office on Wednesday/Thursday

Job Description

You will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Primary Responsibilities:

• Handling in-bound phone calls professionally and provide excellent customer service
• Research and Resolve Sales Agent's questions relating to:
• how to use self- service tools and to troubleshoot system issues
• Member concerns
• Medicaid Verification
• Application Status and Eligibility
• On-boarding & Certification process
• Commission questions
• Document Call Resolution of each contact in various systems in a clear and concise manner
• Demonstrate the ability to provide a quality experience for all of our customers
• Meet minimal performance goals on a weekly basis

Qualifications:

• At least 1 year of Customer Service experience
• Ability to communicate clearly and concisely (verbally and written)
• Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
• Ability to learn new computer applications quickly and toggle between multiple systems
• High School diploma or equivalent (GED)
• Ability to multi-task.

Preferred Qualifications:

• Experience working in a call center
• Healthcare and/or insurance industry experience
• Medicare knowledge
• Experience supporting a sales team or working with sales representatives
• Experience navigating a computer while on the phone

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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