Job Description

Are you ready to take your customer-service and order-management skills to the next level — while being part of a close-knit team with room to grow? A well-established manufacturing company is seeking a motivated Customer Service Manager to support a portfolio of customers and help build the next generation of leadership.

What You’ll Do

• Manage around 25–30 customers, focusing especially on the top 5 accounts: handle purchase orders (POs), order entry, order tracking, timeline communications, and overall customer support.
• Serve as primary contact for a major customer who requires daily attention — ensure clear communication, manage expectations, and handle issues patiently and professionally.
• Provide guidance to one direct report (customer forecaster), helping coordinate forecasts and production planning.
• Ensure all administrative tasks related to orders are completed accurately and on time.
• As you grow into the role, you’ll have the opportunity to transition into inside sales, and — down the line — into other paths within the organization as senior staff retire.

Who You Are

• You have 0.5 – 5 years of customer service or inside sales experience — but more importantly, you’re a self-starter with a strong work ethic and a desire to grow.
• Comfortable and confident speaking with customers by phone — even if they’re demanding or frustrated. Patience and clear communication are key.
• Proficient with computers, including PO entry, order entry, and basic production/forecast planning.
• Experience in manufacturing — preferably discrete manufacturing (e.g., welded components, metal fabrication, furniture parts, industrial products) — is a plus; however, a stable background in another manufacturing area will be considered.
• Bonus: prior inside sales experience or desire to move into sales, previous supervisory experience, and associate’s or bachelor’s degree (not required but a plus).

Why This Role Is Exciting

• Small-company atmosphere (≈ 80 total employees; ~20 office staff) with the backing of a larger organization — meaning you’ll get autonomy without bureaucracy.
• Leadership is focused on growth and innovation: this group is looking for “new blood” — energetic, ambitious individuals who want to build a career path, not just fill a seat.
• Real potential for career advancement: start in customer service — evolve into inside sales, and possibly into broader management roles as leadership retires in the next 2–5 years.
• Competitive compensation: Base salary $60,000–$80,000 + performance-based bonus. Typical hours: 7:00–4:00 or 8:00–5:00 (full-time, Monday–Friday).

If you’re energized by customer interaction, order management, and the opportunity to grow into sales and beyond — and you want to help shape the future of a stable, growing manufacturing business — we want to hear from you.

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