Job Description

Aging and Long-Term Services Department - Consumer and Elder Rights Division Director

Compensation

$64,476.00 - $149,044.00 Salary

The New Mexico Aging and Long-Term Services Department (ALTSD) provides accessible, integrated services to older adults, adults with disabilities, and caregivers to assist them in maintaining their independence, dignity, autonomy, health, safety, and economic well-being, thereby empowering them to live on their own terms in their own communities as productively as possible. We envision lifelong independence and healthy aging. Our guiding principles are to protect the safety and rights of those we serve; promote personal choice and self-determination; treat all persons with respect, embrace cultural diversity; encourage collaborative partnerships; and provide fiscally responsible services.

Job description

Under the direction of the Cabinet Secretary or Designee, the Director of the Consumer and Elder Rights Division leads a team focused on identifying and advocating for consumer rights and social supports.

The Consumer and Elder Rights Division Director provides strategic leadership, administrative oversight, and programmatic direction for a portfolio of aging and disability-focused initiatives, including the Aging and Disability Resource Center (ADRC), State Health Insurance Assistance Program (SHIP), Medicare Improvements for Patients and Providers Act (MIPPA) outreach, and the Senior Medicare Patrol (SMP) Project. This position ensures effective integration, compliance, and performance of services that support older adults, individuals with disabilities, and their caregivers across the state.

The position requires extensive call center management and development, as well as extensive knowledge in the health systems arena such as New Mexico Waiver Programs, Medicaid and Medicare, long-term care, federally mandated Older Americans Act programs, as well as a working knowledge and understanding of short-term assistance, crisis intervention, and client assessment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Program Leadership and Oversight

• Direct and coordinate the planning, implementation, and evaluation of ADRC and SHIP programs.
• Ensure services are compliant with federal and state regulations and meet performance standards set by agencies such as the Administration for Community Living (ACL) and the Centers for Medicare & Medicaid Services (CMS).
• Promote cross-program integration to enhance consumer experience and streamline access to services.

Team and Operational Management

• Supervise program managers, counselors, and administrative support staff.

Provide coaching, professional development, and performance evaluations to foster a high-performing team

• Establish and maintain operational procedures to improve service delivery and internal efficiency.

Fiscal Management

• Develop and manage program budgets, including federal and state grants.
• Monitor expenditures to ensure compliance and fiscal responsibility.
• Prepare financial and narrative reports for funders and agency leadership.

Stakeholder Engagement

• Build partnerships with internal and external partners, community organizations, healthcare providers, and advocacy groups.
• Represent the division in public forums, advisory boards, and interagency workgroups.

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