Job Description

CLIENT PARTNER - TELECOM

Location: The job location is Bellevue, WA and requires 20% of business travel.

Client Partner serves as the primary relationship manager between the organization and its clients . This role involves driving client satisfaction, business growth, and successful delivery of IT services and solutions in Telecom domain . The Client Partner collaborates closely with internal teams and clients to understand business needs, develop strategies, and ensure the highest level of service delivery.

Key Responsibilities

Client Relationship Management:

• Build and maintain strong, long-lasting relationships with key stakeholders at client organizations.
• Function as the main point of contact for client escalations and critical business needs.

Strategic Planning and Growth:

• Understand the client's business strategy and IT landscape to identify opportunities for additional value.
• Propose and negotiate new IT solutions and services to drive business growth.
• Develop account plans and strategies to meet revenue and profitability targets.

Service Delivery Oversight:

• Collaborate with delivery teams to ensure services are delivered on time, within scope, and meet quality standards.
• Monitor project performance and resolve any issues impacting client satisfaction.

Stakeholder Engagement:

• Engage with C-level executives and decision-makers to align IT solutions with business objectives.
• Facilitate regular business reviews and performance assessments with clients.

Market and Industry Insights:

• Stay informed about industry trends, market conditions, and emerging technologies relevant to clients' industries.
• Provide insights and recommendations to clients for leveraging new technologies and innovations.

Team Management:

• Lead, mentor, and develop project teams. Foster a collaborative and high-performance work environment.

Qualifications:

• Bachelor’s degree in IT, Business Administration, or a related field (Master’s degree preferred).
• Proven experience in IT services, account management, client relationship management roles.
• Strong understanding of IT solutions, infrastructure, and services with preference of Telco Domain
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability to manage large, complex client accounts and meet revenue targets.
• Strong analytical and critical thinking skills with attention to detail.
• Ability to travel as needed to meet client and business demands.

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