Call Center Representative Job at Tata Consultancy Services, Milford, OH

VDZOQ3dLbi8zRTZnK1VsQ2dBWEM0M0xDWGc9PQ==
  • Tata Consultancy Services
  • Milford, OH

Job Description

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.

Responsibilities include:

Handle inbound calls and email service inquiries on queries such as:

o Process & status of Estimate or Supplement

o Payment Status – Rental, Tow & Property Damage

o Payment issuance

o Analyze Payments – Void and Reissue requests

o Status of Estimates, send copy, advise assignment submission instructions

o Status on deductible

o Status on Rental

o Advise status on Total Loss

o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics

o Work in a fast pace, structured environment

Salary: $33,000 - $36,000 per year

#LI-SS3

Job Tags

Similar Jobs

Ethos Veterinary Health

Registered Veterinary Technician, Ophthalmology Job at Ethos Veterinary Health

Registered Veterinary Technician San Carlos/San Francisco Ophthalmology With knowledge and compassion, Veterinary Vision specializes in the care of animals eyes. We serve the Bay area with two convenient locations and specialize in dogs and cats, but many other...

Scheme Designers, Inc.

Junior Graphic Designer Job at Scheme Designers, Inc.

 ...Junior Graphic Designer located in Cresskill, NJ. We're looking for a creative and detail-oriented individual to join our team as an entry-level Graphic Designer & 3D Artist. This hybrid role involves working across both 2D and 3D visual mediumssupporting branding,... 

SGS

Sample Management Technician Job at SGS

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more ...

Honda Aircraft Company

Technical Support Representative Job at Honda Aircraft Company

General Summary: This position provides aircraft technical assistance and guidance to Honda Aircraft customers and service facilities. Duties & Responsibilities: Serves as technical support subject matter expert. Works directly with Honda Aircraft customers...

Vista Care

In Home Caregiver Paid Weekly Job at Vista Care

 ...Driver's License and Automobile Insurance required for driving positions Benefits ~$14.00/hour ~ Weekly paydays ~ Daily Pay options available ~ Health/Dental/Vision Insurance available after the first 60 days for staff working 30+ hours ~401k...