Call Center Representative Job at Tata Consultancy Services, Milford, OH

VDZOQ3dLbi8zRTZnK1VsQ2dBWEM0M0xDWGc9PQ==
  • Tata Consultancy Services
  • Milford, OH

Job Description

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.

Responsibilities include:

Handle inbound calls and email service inquiries on queries such as:

o Process & status of Estimate or Supplement

o Payment Status – Rental, Tow & Property Damage

o Payment issuance

o Analyze Payments – Void and Reissue requests

o Status of Estimates, send copy, advise assignment submission instructions

o Status on deductible

o Status on Rental

o Advise status on Total Loss

o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics

o Work in a fast pace, structured environment

Salary: $33,000 - $36,000 per year

#LI-SS3

Job Tags

Similar Jobs

Confidential Posting

Warehouse Manager Job at Confidential Posting

 ...Warehouse Manager Location: Moselle, MS Employment Type : Full-Time Position Overview: A leading manufacturing and distribution organization is seeking a Warehouse Manager to oversee and optimize all warehouse operations, including shipping, receiving, inventory... 

Net2Source Inc.

Laboratory Technician Job at Net2Source Inc.

 ...and abilities: 1. Must have an AA or higher completed degree/diploma in Chemistry, Physics, Materials Science, Polymer Science, Biology or a related field or 2-3 years of laboratory experience in lieu of a degree. 2. Critical thinking and good problem-solving skills... 

Macrosoft

Architect (Salesforce/Mulesoft/.Net) Job at Macrosoft

 ...total experience, with Minimum 7 years specifically in hands-on Salesforce.com architecting/solutioning, and development (coding) in Apex...  ...Certifications Nice to Have: Advanced Admin (ADM301) or Consultant (Sales Cloud/Service Cloud) Certifications Salesforce Architect... 

Helen Ross McNabb Center

SACET Services Coordinator Job at Helen Ross McNabb Center

SACET Services Coordinator Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You...

Oldcastle Infrastructure

Welder/Fabricator Job at Oldcastle Infrastructure

 ...than 4,000 employees, were leading the industry with innovation and a safety-first mindset. Job Summary Assemble or fabricate mechanical parts, pieces or products using a variety of tools and equipment according to required specifications in a...