Call Center Representative Job at ROCS Grad Staffing, Arlington, VA

UTZaRHpxYi8zRU9pLzA1T2hBdkE1SGpJVWc9PQ==
  • ROCS Grad Staffing
  • Arlington, VA

Job Description

Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries efficiently and professionally.
  • Provide accurate information regarding products, services, and policies.
  • Handle and resolve customer complaints in a calm and professional manner.
  • Assist with order placement, cancellations, returns, and other customer requests.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Document customer interactions, transactions, and follow-up actions.
  • Maintain a high level of customer satisfaction by providing timely responses and support.
  • Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.
  • Stay updated on product and service knowledge to offer the best solutions to customers.

Requirements:

  • High school diploma or equivalent; some positions may require post-secondary education.
  • Proven customer service experience, preferably in a call center environment.
  • Strong communication skills, both verbal and written.
  • Proficiency in using call center software and CRM systems.
  • Ability to multitask and handle high call volumes efficiently.
  • Problem-solving skills and attention to detail.
  • Patience and the ability to remain calm under pressure.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Preferred Skills:

  • Bilingual abilities (if applicable to the customer base).
  • Experience with specific CRM or telephony systems.
  • Prior experience in the same industry (e.g., tech support, healthcare, retail).

Job Tags

Shift work, Afternoon shift,

Similar Jobs

Taylor Root

Family Law Attorney Job at Taylor Root

 ...Boutique Family Law Firm in Phoenix seeking an Associate Attorney to join team! This role can be hybrid in Phoenix, and they have a very flexible work environment. See further details below: Details : ~ Compensation: $100,000 - $140,000 (flexible, open to conversation... 

GTN Technical Staffing

Teacher Job at GTN Technical Staffing

Position Overview: Lower School STEM Teacher We are seeking a passionate, hands-on, and creative STEM educator to teach foundational Science, Technology, Engineering, and Math to our Lower School students. The ideal candidate thrives in a start-up school environment...

Steel Forgings

Steel Fabricator/Welder Job at Steel Forgings

 ...Steel Fabricator/Welder Position Summary Steel Forgings Inc. (SFI) is a leading manufacturer of custom butt weld fittings that has been servicing the oil and gas industry for over 70 years. SFI is seeking an experienced cylinder welder to join the SFI team. Responsibilities... 

The Forge Interactive, Inc

Technical Artist Job at The Forge Interactive, Inc

 ...About the Company: The Forge Interactive, Inc. is a real-time graphics think-tank. For over 15 years, weve specialized in custom game engines, cutting-edge rendering solutions, and offering expert game engine consulting and programming services within the entertainment... 

InRhythm

Senior Java Engineer(No H1B) Job at InRhythm

 ...practice leadership Why Work At InRhythm? Weve been named an Inc. 5000 Hall of Fame Fastest Growing Company for 9 years, Deloitte Fast 500 company for 5 years, and Consulting Magazine Fastest Growing Company winner several years in a row. If youre looking forward...