Client in Los Angeles is seeking a Call Center Manager to work onsite
Location: West Los Angeles, CA
Remote or In Office: In Office
Hours: M-F 8am-5pm
Parking Details: parking is provided
Job Title: Call Center Manager
Pay: $40/hr - $47/hr
Duration: Temp-to-Hire
Description: seeking an experienced Call Center Manager to lead and optimize outbound call campaigns. This role will focus on managing dialing strategies, ensuring compliance, monitoring performance, and troubleshooting dialer issues. The ideal candidate will collaborate with sales teams to maximize efficiency and conversion rates.
Responsibilities:
* Campaign Setup & Configuration: Create and manage outbound dialing campaigns, define call schedules, upload contact lists, and optimize call routing.
* Performance Monitoring & Optimization: Monitor campaign metrics, adjust strategies based on performance, and generate reports for stakeholders.
* Troubleshooting & Maintenance: Resolve dialer issues, monitor system health, and collaborate with IT for technical support.
* Compliance Management: Ensure compliance with telemarketing regulations (e.g., TCPA), implement call scrubbing, and monitor call recordings.
* Collaboration: Work with marketing teams to align campaign objectives and communicate performance insights to stakeholders.
Requirements:
* Strong experience with predictive dialing systems and campaign management.
* Proficiency in CRM/telephony system integration.
* Ability to analyze data, troubleshoot issues, and optimize campaign performance.
* Knowledge of telemarketing regulations (e.g., TCPA).
* Strong communication skills and the ability to collaborate cross-functionally.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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