Call Center Customer Service Representative Job at Seneca Resources, Phoenix, AZ

UTZsRHdLajcyMDJtOWtWQ2p3ekM3SExIVXc9PQ==
  • Seneca Resources
  • Phoenix, AZ

Job Description

Position Description: Tax Compliance Call Center Agent (Remote)

Objective:

Professionally and courteously serve customers by handling inbound telephone calls related to Individual and Business tax compliance, delinquency, and general inquiries. Candidates should be service-oriented with a strong sense of integrity and a positive attitude.

Job Responsibilities

  • Answer high volume inbound calls in a fast-paced environment.
  • Resolve Tier 1 issues related to tax matters.
  • Review and manage taxpayer accounts.
  • Collect, verify, and update key account information during calls.
  • Educate taxpayers about online resources and current tax policies.
  • Submit payment arrangement requests.
  • Document all actions in multiple systems.
  • Participate in team engagement and training activities.
  • Consistently meet performance benchmarks.

Required Skills

Ability to multitask efficiently.

  • Basic proficiency with Microsoft Word, Excel, and Google Workspace.
  • Strong basic math skills (add, subtract, multiply, divide).
  • Excellent verbal and written communication.
  • Strong interpersonal and customer service skills.
  • Good retention and learning ability.
  • Creative problem-solving mindset.
  • Highly organized and goal-oriented.

Preferred Skills

  • Spanish-speaking candidates preferred.

Experience Requirements

Required:

  • At least 1 year of recent experience in a fast-paced call center, preferably national.
  • Industries: Finance/Banking, Insurance, Telecommunications (not technical support).

Preferred:

  • Background in banking, process improvement, or advanced customer service roles.
  • Demonstrated experience using basic math in a customer support setting.

Education

Required:

  • High School Diploma or equivalent.

Preferred:

  • Associate’s Degree or higher.

Job Tags

Remote work,

Similar Jobs

Compunnel Inc.

Warehouse Associate Job at Compunnel Inc.

Job Summary: The Inventory & Warehouse Technician is responsible for executing inventory control activities, including receiving, transferring, storing materials, and maintaining accurate data entry in SAP. This role involves handling and preparing shipments, managing...

We Are Legal Revolution

Class Action Associate Attorney | Up to $200k plus Bonus |Award Winning Law Firm| Specialist Employment & Personal Injury Claims firm |Track records of representing clients in cases totally $350mn Job at We Are Legal Revolution

 ...Associate Attorney | Up to $200k plus Bonus |Award Winning Law Firm | Specialist Employment & Personal Injury Claims firm |Track records of...  ...: Advocate for clients during court proceedings, including hearings and trials. Salary & Benefits: Salary up to $200k ... 

DB Schenker

AOG Logistics Coordinator Job at DB Schenker

 ...are Here to move. Responsibilities - THIS IS A MUST HAVE WORKED FOR A A FREIGHT FORWARDER (AIR EXPORT) Prefer 3-5 years of freight...  ...freight (booking online, phone, emails..) with International Airlines to Europe, Asia Pacific, LATAM * Ensure proper handling of... 

US Tech Solutions

Electro-Mechanical Assembly Technician Shift 1/Shift 2 Job at US Tech Solutions

 ...Duration: 12 months contract Job Description: We are seeking a skilled and detail-oriented Electro-Mechanical Assembly Technician to perform set-up, calibration, testing, troubleshooting, and repair of complex mechanical and electro-mechanical systems at the system... 

Care Options For Kids

Licensed Practical Nurse (LPN) Job at Care Options For Kids

 ...Requirements for Licensed Practical Nurses (LPNs) Current, active Colorado LPN license Current BLS CPR card (obtained in-person, not online) G-...  ...therapies, ABA therapy, nursing, Family Caregiver Services, and school-based services. *Bonus for eligible cases only. The eligible...