Job Description

Job Summary:

Our client is seeking a Business Analyst to join their team! This position is located in Richfield, Minnesota.

Duties:

• Work with internal teams to support a consistent experience for employees and Vendor/Provider representatives
• Foster alignment and deeper engagement with internal partners
• Cultivate trust and maintain consistent communication with external partners
• Support the consistency and development of vendor and provider programs in stores
• Drive the creation and execution of data consistency
• Identify, research, and implement process improvements for workforce and customer experiences, including reporting automation, communication cadences, cross-functional support, task ownership, and DAT (IT) integrations
• Communicate with the field regarding feedback and escalations related to provider support
• Connect providers and vendors to address questions or concerns
• Monitor adherence to service level agreement contracts
• Provide accurate reporting to internal and external partners

Desired Skills/Experience:

• 3+ years of services, sales, retail, or related experience or support
• Intermediate to advanced knowledge of Microsoft Office products such as Word, Excel, PowerPoint, Outlook
• Experience working with IT (DAT) teams and terminology
• Experience working with Finance teams and processes
• Experience working with external partners to execute aligned goals

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered

$16.80 - $24.00 (est. hourly)

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