Associate Merchandising Manager, Tour Ops Job at HYBE America, Santa Monica, CA

UmFCQnpxajgzRXFqLzBoRGdBdkI3SERKVXc9PQ==
  • HYBE America
  • Santa Monica, CA

Job Description

Job Overview:

We are looking for a highly organized and proactive Associate Merchandising Manager, Tour Operations & Retail Activations to support tour and offline retail merchandising operations for HYBE artists. This role is hands-on and execution-driven, responsible for end-to-end coordination of product readiness, site operations, sales tracking, and reporting. The ideal candidate has deep experience in physical merchandising operations and thrives in fast-paced environments, bringing precision, ownership, and problem-solving into every project.

[Responsibilities]

Tour & Offline Event Merchandising Execution:

  • Own day-to-day execution of merch operations for tours, offline events, and pop-ups.
  • Coordinate inventory delivery, setup, on-site sales flow & troubleshooting, and back shipping with internal teams and third-party agencies.
  • Ensure product presentation and site operations align with brand and artist guidelines.

Cross-functional Coordination:

  • Coordinate with artists’ teams and concert business teams to align merchandise offerings with tour schedules and venue requirements.
  • Onboard and supervise third-party agencies and vendors on-site and ensure compliance with training and operational protocols.
  • Liaise with production, logistics, and agencies to ensure timelines and deliverables are met.

Sales Tracking & Reporting:

  • Track on-site sales and inventory in real time; support post-event reconciliation and invoicing.
  • Maintain ERP sales orders and documentation for smooth back-end operations.
  • Support sales performance analysis and contribute insights for operational improvements.

Channel Expansion Support:

  • Support development and execution of new retail activations and partner-based sales formats.
  • Contribute to post-activation recaps and assist in building scalable best practices.

[Qualifications]

  • Bachelor’s degree in business administration, event management, hospitality management, merchandising, or a related field.
  • 5+ years of experience in event merchandising, tour ops, live event ops, project management, or related roles in the music and entertainment industry.
  • Bilingual proficiency in Korean and English is required.
  • Proven hands-on experience managing merchandise at live events or tour venues.
  • Strong project management skills, with the ability to manage multiple large-scale projects simultaneously in a fast-paced setting.
  • Effective communication and problem-solving skills, with the ability to coordinate across teams and resolve issues in real-time.
  • Willingness to travel domestically and internationally as required.
  • In-depth understanding of the K-pop industry, fan culture, and market trends is highly preferred.

Salary: $65k-100k/year

Job Tags

Similar Jobs

Rumor

Engineer Intern Job at Rumor

 ...development, bringing fresh perspectives to the team. Qualifications: Currently pursuing a Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Familiarity with modern frontend technologies, including JavaScript frameworks (e.g., React,... 

Method Co.

Hotel Manager Job at Method Co.

 ...satisfy the needs of others in a fast-paced environment. Minimum of 2-3 years of experience in sales or marketing preferably in the hotel/corporate housing industry. Refined verbal and written communication skills. Proficient knowledge of computer applications.... 

Confidential Careers

Administrative Assistant Job at Confidential Careers

 ...the team. Send tax returns and other client deliverables to clients using proper firm security protocols. Maintain and update online filing systems ensuring timely access to information. Perform data entry tasks to support accounting processes and ensure... 

Opportunity Education

High School Science Teacher Job at Opportunity Education

 ...Science Teacher About Quest Forward High School Quest Forward High School, a cutting-edge private school in West Central Omaha, is looking to add a Science teacher for the 25/26 school year.Our student-focused, project-based model takes place in a small class environment... 

Korn Ferry

Service Manager Job at Korn Ferry

 ...Officers // Infantry Officers // Armor Officers Korn Ferry Military Division has partnered with our client on their search for a Service Manager at their Waldorf MD facility (approximately 26 miles S of Washington DC.) This is a Fortune 500 facilities services company,...