Job Description

About Kellen

Kellen stands as a global leader in providing management and services to professional and trade organizations. We empower Board leaders by offering operational frameworks and strategic guidance to better serve their organization's mission and vision.

As a dedicated professional services company, we offer solutions to organizations, such as association management, public affairs, marketing, meeting management, education, and strategic communication. Leveraging our expertise across diverse industries including healthcare, food and beverage, buildings and materials, and technology, as well as our global perspective with a presence in North America and Europe, we collaborate with over 100 organizations to help achieve their goals.

Understanding the importance of a strong and effective Board of Directors, we offer customized management solutions that address the unique needs of each organization we partner with.

Position Summary

Following Kellen Best Practices and supporting a Senior Vice President, Vice President, Senior Account Executive or Account Executive, the Associate Account Executive assists in management of operations of multiple association clients, supporting efforts relating to strategy, operations, membership, communications, conferences and meetings, and financial oversight.

Essential Functions

Board and Committee Support

• Supports Account owners in providing leadership to and interacts with the Board of Directors and committees, attends meetings and prepares agendas and minutes as appropriate.
• Interfaces with association committees via phone, email, and in person.
• Provides support to client committees, including notices, scheduling, agendas, minutes and project management, enabling them to execute their missions and objectives.
• May run committee meetings and execute decisions stemming from them.

Member Programs and Services

• Works with Senior Vice President, Vice President or Account Executive in implementing programs and campaigns to attract new members and/or subscribers.
• Identifies and develops new programs and benefits to meet the evolving needs of members.
• Responsible for member recruitment and retention.
• Works with the Senior Vice President, Vice President or Account Executive in developing communications for members.

Conference and Meeting Management

• In collaboration with Board, Senior Vice President, Vice President, and Meetings Manager, assists in coordinating logistics for conferences, meetings, registrations, and events.
• Supports conference planning in implementing a detailed project plan, and provides assistance in the coordination of marketing, speakers, and onsite professional technical support vendors.
• Creates and sends member communications.

Financial Oversight

• Monitors compliance with association contracts and assists in negotiating renewals.
• Works to ensure adherence to annual budget.
• Proposes improvements to processes and offers cost containment ideas and strategies.

Office Coordination and Support

• Provide assistance with logistics, including conference meeting room setups and catering selections.
• Order and maintain office supplies, keep inventory.
• Other office support duties as assigned.

Other duties that align with the mission and vision of the company as assigned.

Qualifications

• Bachelor's degree in business administration, marketing, communication, human resources, finance, or other related discipline preferred.
• 2 to 4 years’ experience in similar capacity. Association or non-profit management desired.
• Polished communication skills, both written and verbal, and interpersonal skills, including conflict resolution.
• Strong computer skills with proficiency in spreadsheet, word-processing, database, and presentation software applications. Experience with associate management software desired along with the ability to learn new software packages.
• Ability to interface with executive leadership, establish credibility and build effective relationships.
• Strong customer service orientation and the ability to interact effectively with staff at all levels of the organization.
• Effective planning and organization skills to effectively manage multiple client relationships/associations at any given time. Reliability to maintain established schedule, manage time and priorities, and meet commitments and deadlines.
• Creative and strategic thinker with the ability to set priorities based on customer needs and organizational priorities and preferences and develop solutions to client challenges.
• Flexibility, adaptability, and the ability to effectively manage through change and transition.
• Proactive and collaborative working style.
• Ability to handle confidential and sensitive information with poise, tact and diplomacy.
• Ability to stay abreast of client industry trends and assimilate new job-related information appropriately.
• Experience working with and motivating a volunteer workforce desired.

Physical Demands

This position operates within an office environment. The physical demands outlined below are representative of those that must be met by an employee to successfully fulfill the essential functions of the job. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.

• Hybrid Work Environment: All employees located within commuting distance of one of Kellen’s offices are required to go in on Tuesdays and Wednesdays. Flexibility in going into the office additional days may be necessary.
• Extended Work Hours: The nature of this role may require more than 40 hours per week to fulfill job responsibilities. Additionally, flexibility in working nights and weekends may be necessary. Longer hours, travel, and weekend commitments are typically associated with conferences or special events.
• Office Equipment Usage: The role routinely involves the use of standard office equipment, including but not limited to computers, telephones, photocopiers, filing cabinets, and fax machines.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not exhaustive lists of all duties, responsibilities, or physical demands required. Employees may be required to perform other duties as assigned, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

Occasional travel may be necessary for this position, up to 5-10% of the time. Modes of transportation may include air travel, car, or rail.

Kellen EEO Statement

Kellen does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of Kellen to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

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